Customer Service Tech - Jacksonville Nc

D.R. Horton

Jacksonville, North Carolina, United States
Not specified; not specified; excellent benefits p...
On-site
Three or more years related experience
Valid driver's license and personal vehicle
Ability to lift and move up to 50 pounds
The primary goal of this role is to maintain an elevated level of customer satisfaction among homeowners by facilitating all warranty requests

Job Summary

  • The primary goal of this role is to maintain an elevated level of customer satisfaction among homeowners by facilitating all warranty requests.
  • The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home through repairs or scheduling subcontractors.
  • D.R. Horton offers an excellent benefits package including Medical, Dental, Vision, 401(K), Employee Stock Purchase Plan, and vacation time.

Matching Summary

The primary goal of this role is to maintain an elevated level of customer satisfaction among homeowners by facilitating all warranty requests.

Salary

Not specified; Not specified; Excellent benefits package including Medical, Dental, Vision, 401(K), and Vacation

Skills & Requirements

Must-have

  • Three or more years related experience
  • Valid driver's license and personal vehicle
  • Ability to lift and move up to 50 pounds
  • Experience with carpentry and drywall repair
  • Proficiency with MS Office and warranty applications

Nice-to-have

  • Prior customer service experience
  • Experience with minor electrical plumbing HVAC repair
  • Ability to work overtime and travel overnight
  • Effective positive communication skills
  • Systematic approach to carrying out assignments

Key Requirements

  • High school diploma or GED
  • Three or more years of related experience
  • Valid driver's license required
  • Must have a vehicle capable of carrying supplies
  • Ability to work independently without supervision

Work Rights

Not specified

Tailored Resume

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