This role leads a team of seven process architects and improvement specialists to shape end-to-end processes across ING Australia
Job Summary
This role leads a team of seven process architects and improvement specialists to shape end-to-end processes across ING Australia.
The position is central to delivering the LEAP strategy by embedding a process-led way of working that reduces complexity and improves customer experiences.
Candidates must possess strong people-leadership capabilities and proven success in delivering measurable improvements through Lean and Six Sigma practices.
Matching Summary
This role leads a team of seven process architects and improvement specialists to shape end-to-end processes across ING Australia.
Skills & Requirements
Must-have
Process Architecture leadership
ARIS Architect tool experience
Lean Six Sigma Black Belt certification
Team management of 7+ specialists
End-to-end process design
Nice-to-have
ARIS Connect platform knowledge
Postgraduate qualification in Business
Stakeholder influence with senior leaders
Digitisation and automation expertise
Customer journey mapping skills
Key Requirements
Tertiary qualification in Business or related discipline
Black Belt level Lean/Six Sigma credentials
Hands-on experience with ARIS Architect
Proven experience leading enterprise process management