Senior Product Manager – Disputes (fixed Term)

CommBank

Not specified
Product discovery and experimentation
Lean/agile ways of working
Problem framing and outcome measurement
CommBank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience in the Disputes journey, particularly during high-stress situations. The position requires strong leadership, analytical skills, and a strategic mindset to drive improvements while collaborating with cross-functional teams

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
  • You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.

Matching Summary

Match Score: 85

CommBank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the customer experience in the Disputes journey, particularly during high-stress situations. The position requires strong leadership, analytical skills, and a strategic mindset to drive improvements while collaborating with cross-functional teams.

Skills & Requirements

Must-have

  • product discovery and experimentation
  • Lean/Agile ways of working
  • problem framing and outcome measurement
  • strategic mindset
  • stakeholder management and influencing skills
  • analytical mindset using data
  • technical fluency with engineers

Nice-to-have

  • customer fairness and risk management
  • responsible AI implementation
  • continuous discovery and delivery
  • evidence-led iteration
  • risk and compliance management

Key Requirements

  • Advanced experience in product discovery
  • Advanced strategic mindset
  • Advanced stakeholder management
  • Strong analytical mindset
  • Technical fluency
  • Risk mindset
  • Experience in cards, payment, disputes

Work Rights

Not specified

Tailored Resume

Cover Letter