Senior Manager - Meter & Services

CONNECTICUT NATURAL GAS CORPORATION

East Hartford, CT, United States
Base: $148,160 to $185,200; bonus/equity: not spec...
On-site
Manage emergency situations effectively
Ensure superior customer service standards
Compliance with federal and state policies
Connecticut Natural Gas Corporation is seeking a Senior Manager for Meter & Services in East Hartford, CT, responsible for overseeing customer service programs, ensuring safety and regulatory compliance, and managing financial aspects of meter services. The ideal candidate will have extensive experience in the natural gas industry, strong leadership skills, and expertise in customer service and compliance

Job Summary

  • The manager is responsible for the operational activities of the Customer Charged service program, fitting & meter service departments, ensuring a safe and proper response to all gas emergencies and execution of customer-facing work.
  • The position holds significant financial accountability, including responsibility for developing and managing a budget and implementing revenue enhancement strategies, while also being responsible for several regulatory compliance driven programs.
  • Develop and maintain ongoing programs to increase operating efficiencies, promote safety, identify best practices, and reduce operating maintenance and capital construction costs.

Matching Summary

Match Score: 85

Connecticut Natural Gas Corporation is seeking a Senior Manager for Meter & Services in East Hartford, CT, responsible for overseeing customer service programs, ensuring safety and regulatory compliance, and managing financial aspects of meter services. The ideal candidate will have extensive experience in the natural gas industry, strong leadership skills, and expertise in customer service and compliance.

Salary

Base: $148,160 to $185,200; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage emergency situations effectively
  • Ensure superior customer service standards
  • Compliance with federal and state policies
  • Develop and maintain operating efficiency programs
  • Lead and develop supervisory teams

Nice-to-have

  • Promote interdepartmental communication
  • Foster individual employee growth
  • Collaborate with Engineering & Construction

Key Requirements

  • Bachelor's degree with 7-10 years of experience
  • Associate's degree with 9-12 years of experience
  • High School diploma / GED with 12+ years of experience
  • 5+ years of team leadership experience
  • Strong financial management and technical knowledge
  • Thorough knowledge of gas utilization equipment repair & maintenance
  • HVAC license preferred

Work Rights

Not specified

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