P2 Associate Manager - Customer Support

PayU Payments Private Ltd

India
On-site
Customer relationship management
Issue resolution
Process improvement
Join PayU's Customer Success division, the customer-centric backbone ensuring exceptional experiences across India's leading fintech ecosystem

Job Summary

  • Join PayU's Customer Success division, the customer-centric backbone ensuring exceptional experiences across India's leading fintech ecosystem.
  • We are seeking a dynamic Associate Manager - Customer Support to lead customer relationship management and drive service excellence across our diverse merchant ecosystem.
  • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.

Matching Summary

Join PayU's Customer Success division, the customer-centric backbone ensuring exceptional experiences across India's leading fintech ecosystem.

Skills & Requirements

Must-have

  • Customer Relationship Management
  • Issue Resolution
  • Process Improvement
  • Team Leadership
  • Product Advisory
  • Performance Analytics

Nice-to-have

  • Customer-centric backbone
  • Agile start-up environment
  • Continuous learning mindset
  • Voice of customer advocacy

Key Requirements

  • 2-5 years of experience
  • Bachelor's degree
  • Excellent English and Hindi communication
  • Proficiency in CRM software
  • Experience with helpdesk ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter