The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.
Concentrix offers a comprehensive benefits package, including access to MyBenefit system, private healthcare, life insurance, e-learning platforms, and employee assistance programs.
Matching Summary
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.