The role is responsible for designing, building, and maintaining advanced reporting solutions while optimizing business processes and driving automation within the Customer Experience Services organization
Job Summary
The role is responsible for designing, building, and maintaining advanced reporting solutions while optimizing business processes and driving automation within the Customer Experience Services organization.
Candidates must possess deep technical expertise to transform raw data into actionable intelligence and scalable, repeatable processes using tools like Power BI and SQL.
The ideal candidate will collaborate with cross-functional partners including IT, Marketing, and Revenue Operations to deliver integrated reporting and process solutions.
Matching Summary
The role is responsible for designing, building, and maintaining advanced reporting solutions while optimizing business processes and driving automation within the Customer Experience Services organization.
Skills & Requirements
Must-have
Power BI dashboard development
Complex SQL query optimization
M-Script data transformation
Microsoft Power Platform automation
Snowflake and Oracle database experience
Salesforce and Genesys integration
Nice-to-have
Strong analytical and critical thinking skills
Excellent attention to detail
Ability to work independently in fast-paced environment
Continuous improvement mindset
Experience with Dataverse backend
Key Requirements
5+ years of experience in reporting or data analytics
High school diploma or equivalent
Proficiency in complex SQL queries against enterprise databases