Customer Success Manager

Salesforce

Rio de Janeiro, Brazil
Signature success plan expertise
Multi-cloud expertise
Customer goal alignment
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations, orchestrating all deliverables and coordinating the day-to-day customer Signature experience from onboarding through contract renewal and expansion

Job Summary

  • The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations, orchestrating all deliverables and coordinating the day-to-day customer Signature experience from onboarding through contract renewal and expansion.
  • This role will partner across Salesforce to provide a unified Signature experience for their customers, using multi-cloud expertise to effectively orchestrate the Signature experience across the most strategic, sophisticated customers.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and is looking for Trailblazers passionate about bettering business and the world through AI.

Matching Summary

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations, orchestrating all deliverables and coordinating the day-to-day customer Signature experience from onboarding through contract renewal and expansion.

Skills & Requirements

Must-have

  • Signature Success Plan expertise
  • Multi-cloud expertise
  • Customer goal alignment
  • Trusted advisor to customers
  • Drive Customer Success Score metrics

Nice-to-have

  • Passionate about bettering business
  • Driving innovation
  • AI-driven workforce transformation
  • Deep curiosity
  • Executive-level interpersonal skills

Key Requirements

  • 9+ years relevant industry expertise
  • Salesforce product and platform knowledge
  • Enterprise architecture principles understanding
  • Consultative skills
  • Executive-level presentation skills
  • Degree or equivalent experience

Work Rights

Not specified

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