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ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage the end-to-end ticket lifecycle, incident management, and user IT account support in Singapore. The ideal candidate should possess knowledge of ITSM processes and be skilled in providing remote assistance and resolving issues efficiently.
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Job Summary
The role involves managing the end-to-end ticket lifecycle while monitoring relevant performance metrics.
Responsibilities include handling incident management workflows with appropriate escalation procedures to ensure resolution.
Candidates will manage user IT accounts, perform password resets, and handle service requests using ITSM processes.
Matching Summary
Match Score: 75
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ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage the end-to-end ticket lifecycle, incident management, and user IT account support in Singapore. The ideal candidate should possess knowledge of ITSM processes and be skilled in providing remote assistance and resolving issues efficiently.
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