Partner Manager

Disney Streaming

London, United Kingdom
Bpo operations management
Customer experience maximization
Strategic partner relationships
Manage the daily operation of BPO sites, driving accountability and outcomes through consistent, professional dialogue, coaching, proactive action planning, root cause analysis and problem-solving to ensure the best possible customer experience

Job Summary

  • Manage the daily operation of BPO sites, driving accountability and outcomes through consistent, professional dialogue, coaching, proactive action planning, root cause analysis and problem-solving to ensure the best possible customer experience.
  • Track key performance indicators, identify areas for improvement, co-develop action plans, and collaborate with partners to optimize results across the advocate population.
  • Work closely with internal teams and partners to ensure seamless integration and alignment with company strategy, while also bringing the voice of the customer and advocates to stakeholders for new feature development.

Matching Summary

Manage the daily operation of BPO sites, driving accountability and outcomes through consistent, professional dialogue, coaching, proactive action planning, root cause analysis and problem-solving to ensure the best possible customer experience.

Skills & Requirements

Must-have

  • BPO operations management
  • customer experience maximization
  • strategic partner relationships
  • performance indicator tracking
  • root cause analysis
  • continuous improvement initiatives

Nice-to-have

  • fostering high performance culture
  • infusing Disney mission and values
  • driving mutual benefits
  • raising voice of the customer

Key Requirements

  • 5+ years operational leadership experience
  • 5+ years customer-facing environment experience
  • Bachelor’s degree in Business Administration or similar
  • Proven ability to lead through influence

Work Rights

Not specified

Tailored Resume

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