Service Delivery Manager

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 1 FUSIONOPOLIS LINK NEXUS @ONE-NORTH 138542
Sgd 8,000 - 12,000 / monthly pm
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Vendor relationships
It service management
Budgets
** Cognizant Technology Solutions Asia Pacific is seeking a Service Delivery Manager to oversee customer and workplace services across multiple sites. The ideal candidate will possess strong leadership and communication skills, along with a solid background in IT service management and team management. **

Job Summary

  • As a Regional Service Manager, you will oversee the customer and workplace services across multiple sites, ensuring the efficient delivery of end-user computing support and other IT services
  • You will manage an onsite team, drive service quality, maintain business continuity, and ensure a high level of customer satisfaction (CSAT)
  • This role requires strong leadership, communication, and problem-solving skills to align IT services with business needs

Matching Summary

Match Score: 75

** Cognizant Technology Solutions Asia Pacific is seeking a Service Delivery Manager to oversee customer and workplace services across multiple sites. The ideal candidate will possess strong leadership and communication skills, along with a solid background in IT service management and team management. **

Salary

SGD 8,000 - 12,000 / Monthly

Skills & Requirements

Must-have

  • Vendor Relationships
  • IT Service Management
  • Budgets
  • Business Continuity
  • Service Management

Nice-to-have

  • Interpersonal Skills
  • User Experience
  • Information Technology
  • Vendor Management
  • Project Management
  • Team Leadership
  • Customer Satisfaction
  • ITIL
  • Disaster Recovery
  • Service Delivery

Key Requirements

  • Minimum 10 years experience

Work Rights

Tailored Resume

Cover Letter