Customer Service Representative

Caliber Public Safety

Wake Forest, NC, USA
Industry compyrable pyy; pyid weekly + eligible fo...
Greeting and providing extraordinary customer service
Monitoring work volume scheduled
Coordinating rental car/tow companies
Perform all-purpose duties, which may include greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary

Job Summary

  • Perform all-purpose duties, which may include greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary.
  • Coordinate Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
  • Benefits from day one: Immediately eligible for medical, dental and vision, industry comparable pay, paid vacation & holidays, and career growth opportunities.

Matching Summary

Perform all-purpose duties, which may include greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary.

Salary

Industry Comparable Pay; Paid weekly and eligible for overtime; Not specified

Skills & Requirements

Must-have

  • greeting and providing extraordinary customer service
  • monitoring work volume scheduled
  • coordinating Rental Car/Tow companies
  • maintaining a broad knowledge base
  • Effective verbal and written communication skills
  • navigate multiple software systems
  • Microsoft Office Suite

Nice-to-have

  • adapt easily to a fast-paced environment
  • provide personable, friendly customer service
  • work in a collaborative environment
  • Restoring the Rhythm of Your Life

Key Requirements

  • 1+ years of experience within a customer facing environment
  • Must be eligible to work in the U.S. with no restrictions

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter