Not specified; not specified; competitive remunera...
Hybrid
10+ years genesys solution experience
Enterprise contact centre design
Pre-sales technical leadership
DXC Technology is seeking a Manager/Senior Consultant for Genesys Solutions, focusing on pre-sales and delivery of customer experience and contact center solutions. The ideal candidate will have extensive experience in Genesys platforms and will provide technical leadership and solution architecture across complex environments
Job Summary
The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms.
Candidates will lead discovery workshops, design end-to-end solutions including voice and self-service components, and support complex mission-critical environments for government and enterprise customers.
DXC offers a culture of inclusion with competitive remuneration, flexible leave options, and extensive resources for continual development through DXC University.
Matching Summary
Match Score: 85
DXC Technology is seeking a Manager/Senior Consultant for Genesys Solutions, focusing on pre-sales and delivery of customer experience and contact center solutions. The ideal candidate will have extensive experience in Genesys platforms and will provide technical leadership and solution architecture across complex environments.
Salary
Not specified; Not specified; Competitive remuneration and benefits offered
Skills & Requirements
Must-have
10+ years Genesys solution experience
Enterprise contact centre design
Pre-sales technical leadership
Voice and routing architecture
Omnichannel integration expertise
Nice-to-have
Mentoring junior engineers
Cloud platform certifications
Government sector experience
IT service management frameworks
Continuous improvement strategy
Key Requirements
Tertiary qualification in IT or Engineering
10+ years in Genesys solution roles
Experience with government or large enterprise clients