Product Support Associate

Thomson Reuters

Gdańsk, Poland
Base: 59,500 pln - 110,500 pln; bonus: eligible fo...
Hybrid (2-3 days in the office)
Excellent english c1 or c2 level
Strong problem solving skills
Customer service and people skills
Thomson Reuters is seeking a Product Support Associate in Gdańsk, Poland, to provide technical support for their tax and accounting software solutions. The role requires strong customer service skills and offers a hybrid work model with a focus on team collaboration and continuous learning

Job Summary

  • The role involves providing frontline technical support to customers using Thomson Reuters ONESOURCE and DIGITA suites.
  • Employees will undergo an intensive product training bootcamp and have opportunities to learn from various teams within the business.
  • The company offers a hybrid work model, flexible vacation, mental health days, and comprehensive benefit plans including tuition reimbursement.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Product Support Associate in Gdańsk, Poland, to provide technical support for their tax and accounting software solutions. The role requires strong customer service skills and offers a hybrid work model with a focus on team collaboration and continuous learning.

Salary

Base: 59,500 PLN - 110,500 PLN; Bonus: Eligible for Annual Bonus based on performance; Benefits: Comprehensive plans including flexible vacation and retirement savings

Skills & Requirements

Must-have

  • Excellent English C1 or C2 level
  • Strong problem solving skills
  • Customer service and people skills
  • Ability to work as part of a team
  • Experience with phone and email support

Nice-to-have

  • Tax, accounting, or audit background
  • Basic XML skills
  • Good software navigation skills
  • Knowledge base article creation experience

Key Requirements

  • English proficiency at C1 or C2 level
  • Problem-solving capabilities
  • Team collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter