It Service Delivery Manager

Jack Link's Asia Pacific

Minneapolis, MN, United States
Base: $120,000 - $140,000 annually; bonus/equity: ...
On-site
Itil-based service management framework
Incident, problem, and change management
Service performance metrics and kpis
The IT Service Delivery Manager is accountable for the end-to-end delivery, reliability, and continuous improvement of IT services across a multi-location manufacturing and support center environment for a global brand

Job Summary

  • The IT Service Delivery Manager is accountable for the end-to-end delivery, reliability, and continuous improvement of IT services across a multi-location manufacturing and support center environment for a global brand.
  • This role leads the Service Delivery team and serves as the single point of accountability for operational IT performance, ensuring services are predictable, measurable, and aligned with business expectations.
  • Success in this role is measured by service performance metrics, stakeholder confidence, and consistent achievement of SLAs and operational outcomes.

Matching Summary

The IT Service Delivery Manager is accountable for the end-to-end delivery, reliability, and continuous improvement of IT services across a multi-location manufacturing and support center environment for a global brand.

Salary

Base: $120,000 - $140,000 Annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, disability, 401k, paid holidays, PTO

Skills & Requirements

Must-have

  • ITIL-based service management framework
  • Incident, Problem, and Change Management
  • Service performance metrics and KPIs
  • ITSM platform implementation
  • Enterprise A/V and conference room technology
  • Physical security systems oversight

Nice-to-have

  • Vendor or managed service provider oversight
  • Organizational transitions experience
  • Proactive service management

Key Requirements

  • 7+ years of experience in IT operations or service delivery
  • 3+ years of experience leading service delivery teams
  • Bachelor’s degree in IT, Computer Science, or equivalent experience
  • Formal ITIL certification or equivalent training (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter