This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity
Job Summary
This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.
Provide technical support to CBA colleagues via phone, email, and other communication channels.
Act as senior member for other Desktop Support staff and provide day-to-day leadership and guidance for resolving complex technical operational situations.
Matching Summary
This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.
Skills & Requirements
Must-have
ITSM Service Now tool
Service management automation
Quality improvements
Desktop Support
End-user support
mass deploy Windows OS, iOS
Intune and SCCM
Nice-to-have
technical and operational leadership
technology progression for EUX
Agile methodologies
Key Requirements
5-10 years of experience
Bachelor’s degree or Master’s degree in Engineering