Customer Support Specialist Ii 4x4 2nd Shift - Shared Services - Monterrey
Uber Freight
Monterrey, Mexico
Salary type: salary; base: not specified; benefits...
On-site
Advanced english verbal and written skills
2 years customer interaction experience
4x4 second shift schedule availability
Uber Freight is seeking a Customer Support Specialist II for their Monterrey location, focused on supporting U.S. and Canada operations through efficient problem-solving and customer communication. The role operates on a unique 4x4 shift schedule, emphasizing adaptability and collaboration
Job Summary
Join the Monterrey Center of Excellence to support U.S. and Canada operations through accurate shipment data entry and exception resolution.
This role requires working a 4x4 second shift schedule with ten-hour shifts that rotate weekend work between team members.
Candidates must exercise empathy and maintain professional relationships while resolving escalations quickly with carriers and customers.
Matching Summary
Match Score: 85
Uber Freight is seeking a Customer Support Specialist II for their Monterrey location, focused on supporting U.S. and Canada operations through efficient problem-solving and customer communication. The role operates on a unique 4x4 shift schedule, emphasizing adaptability and collaboration.
Salary
Salary type: Salary; Base: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Advanced English verbal and written skills
2 years customer interaction experience
4x4 second shift schedule availability
Problem solving and decision making
Carrier and facility communication
Nice-to-have
Empathy and understanding of carrier perspectives
Ability to adapt to changing team dynamics
Proactive idea sharing for process improvement
Experience with logistics systems
Strong prioritization under urgency
Key Requirements
Bachelor's degree or 2 years customer interaction experience