Customer Success Manager

Georgiospiliouras

Remote
**
Native chinese speaking capability
Managing customer relationships in greater china
Driving eor hire adoption and retention
** Georgiospiliouras is seeking a Native Chinese-speaking Customer Success Manager to manage and enhance customer relationships in Greater China for their SaaS-based Global Employment Platform. The role emphasizes customer engagement, retention, and growth through effective communication and cultural understanding. **

Job Summary

  • The role focuses on driving adoption of EOR hires and retention of customers across the Greater China market.
  • Candidates will be accountable for maintaining high CSat and NPS scores while minimizing churn through regular check-ins.
  • The position requires proactively seeking revenue growth through expansion, cross-sell, and up-sell opportunities.

Matching Summary

Match Score: 75

** Georgiospiliouras is seeking a Native Chinese-speaking Customer Success Manager to manage and enhance customer relationships in Greater China for their SaaS-based Global Employment Platform. The role emphasizes customer engagement, retention, and growth through effective communication and cultural understanding. **

Skills & Requirements

Must-have

  • Native Chinese speaking capability
  • Managing customer relationships in Greater China
  • Driving EOR hire adoption and retention
  • Conducting strategic business reviews
  • High touch engagement with customers

Nice-to-have

  • Cultural understanding of the region
  • Experience in fast growing markets
  • Ability to build trusted relationships
  • Strong product knowledge
  • Proactive revenue growth mindset

Key Requirements

  • Native Chinese language proficiency
  • Experience managing global employment platforms
  • Knowledge of EOR (Employer of Record) services

Work Rights

Not specified

Tailored Resume

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