Manger I Traveler Experience D&g

American Express Global Business Travel

Kaiserslautern, Germany
**
7+ years customer service experience
3+ years people management experience
University degree or equivalent
** American Express Global Business Travel is seeking a Manager I for the Traveler Experience team in Kaiserslautern, Germany, who will lead a group of team leaders in providing exceptional travel management services to federal clients. The ideal candidate will have substantial experience in customer service and people management, with a focus on driving team performance and engagement. **

Job Summary

  • The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government team.
  • Candidates will drive change and employee engagement while using data to monitor team performance and create action plans.
  • Amex GBT offers flexible benefits, travel perks, and access to over 20,000 learning courses to support professional development.

Matching Summary

Match Score: 75

** American Express Global Business Travel is seeking a Manager I for the Traveler Experience team in Kaiserslautern, Germany, who will lead a group of team leaders in providing exceptional travel management services to federal clients. The ideal candidate will have substantial experience in customer service and people management, with a focus on driving team performance and engagement. **

Skills & Requirements

Must-have

  • 7+ years customer service experience
  • 3+ years people management experience
  • University degree or equivalent

Nice-to-have

  • Contact center experience preferred
  • Data-driven performance monitoring
  • Inclusive collaborative culture

Key Requirements

  • 7+ years in customer service environment
  • 3+ years of people management experience
  • University degree or equivalent experience

Work Rights

Not specified

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