Program Manager-operations

Salesforce

Customer success workforce scaling
Structured onboarding programs
Capability development initiatives
The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development

Job Summary

  • The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.
  • This role serves as a strategic bridge between Recruiting, ES Business Partners, and CSM Leadership to ensure the right talent is hired, onboarded effectively, and enabled to succeed quickly in their roles.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and is looking for Trailblazers passionate about bettering business and the world through AI.

Matching Summary

The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.

Skills & Requirements

Must-have

  • Customer Success workforce scaling
  • structured onboarding programs
  • capability development initiatives
  • competency-based hiring frameworks
  • interviewer readiness coordination

Nice-to-have

  • AI-driven customer success
  • continuous learning culture
  • driving innovation
  • workforce transformation

Key Requirements

  • 8+ years of experience
  • Proven experience designing and scaling onboarding or capability development programs
  • Strong stakeholder management skills
  • Excellent communication, facilitation, and program management skills

Work Rights

Not specified

Tailored Resume

Cover Letter