As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans
Job Summary
As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans.
The Head of Operations/Site Leader will be responsible for building a high-performing team, driving operational excellence, and ensuring seamless execution across the region.
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Matching Summary
As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans.
Skills & Requirements
Must-have
Lead and grow operations hub
Drive operational excellence
Talent attraction and development
Risk management and compliance
Stakeholder management
Global cross-functional teams
Nice-to-have
Fast-moving, performance-obsessed
Driven by being better every day
Positive demeanor
Collaborative qualities
Key Requirements
Demonstrable experience leading complex teams
Strong blend of people leadership, technical acumen, and strategic thinking
Proven track record of managing globally cross-functional teams
Demonstrable experience as a Country Manager and/or similar Senior Operations/ GM leader
Experience dealing with or overseeing Operations
Proven experience in driving innovation and technological advancement
Familiarity with fintech operations, payment processing, and regulatory compliance
Strong written and verbal communication skills in both English and Spanish