The Customer Excellence team ensures launches are strategically planned and customer engagement is orchestrated with precision across international markets
Job Summary
The Customer Excellence team ensures launches are strategically planned and customer engagement is orchestrated with precision across international markets.
This role involves coordinating omnichannel content activation, meetings and congresses logistics, and implementing frameworks like ICE, ImEx, and DRO to drive excellence.
Novartis is committed to building an inclusive work environment and diverse teams representative of the patients and communities served.
Matching Summary
The Customer Excellence team ensures launches are strategically planned and customer engagement is orchestrated with precision across international markets.
Skills & Requirements
Must-have
Omnichannel engagement program delivery
CRM and marketing automation expertise
Launch readiness orchestration
Meetings and congresses execution
Advanced analytics and AI-driven initiatives
Team leadership and coaching
Compliance with industry regulations
Nice-to-have
Cross-functional collaboration
Customer insights and data analytics
Digital marketing and media campaigns
Stakeholder management
Agility and change leadership
Talent development
Waterfall project management
Key Requirements
University degree in bioscience or business
8–12+ years in pharma customer excellence or omnichannel engagement
5+ years direct team leadership experience
Proven omnichannel program delivery track record
Experience in launch excellence orchestration
Strong English language skills
Knowledge of industry compliance and local laws
Work Rights
Must have local accessibility to Mexico City location