It Service Desk Engineer

Heartland Ja

Not specified (assumed office-based based on the nature of the role).
1st and 2nd level technical support
Ict hardware, networks, telephony
Active directory, azure, o365
Heartland is seeking an IT Service Desk Engineer to support and optimize in-house ICT systems, ensuring the stability and efficiency of their operations. The ideal candidate will have a strong background in IT support, excellent communication skills, and a collaborative mindset

Job Summary

  • Your role is to ensure the stability, integrity, and efficient operation of the in-house ICT systems that support core organisational functions across the Heartland business.
  • You'll provide 1st and 2nd level technical services and support for Heartland's group ICT operations, actively involved in the support of WAN, LAN, hardware, server and client operating systems and applications.
  • Heartland is committed to creating a culture of inclusivity that celebrates diverse backgrounds and supports the wellbeing of its people, offering real opportunities for learning and career development.

Matching Summary

Match Score: 85

Heartland is seeking an IT Service Desk Engineer to support and optimize in-house ICT systems, ensuring the stability and efficiency of their operations. The ideal candidate will have a strong background in IT support, excellent communication skills, and a collaborative mindset.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • ICT hardware, networks, telephony
  • Active Directory, Azure, O365
  • Citrix support
  • WAN, LAN, hardware, server support
  • PC operating systems support

Nice-to-have

  • approachable and easy to work with
  • creative solutions for business goals
  • team player with strong communication
  • initiative and flexibility
  • consider issues from range of angles

Key Requirements

  • Experience in service desk or complex IT support
  • Strong phone communication skills
  • Ability to manage multiple issues
  • Solid understanding of network hardware, protocols
  • Application support experience
  • Relevant industry specific qualifications preferred

Work Rights

Not specified

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