Customer Support Associate - Japanese Speaker

Wise

São Paulo, Brazil
Base: 6,015 brl pm; bonus/equity: rsu's; benefits:...
On-site
Japanese language fluency (jlpt n2)
Portuguese language fluency
English language fluency
Your mission is to help customers have an excellent experience with Wise mainly via phone, emails and chat contacts

Job Summary

  • Your mission is to help customers have an excellent experience with Wise mainly via phone, emails and chat contacts.
  • Provide world-class customer support via email, phone and chat channels for Japanese, Portuguese and English speaking customers all over the world.
  • Salary for this role is 6,015 BRL per month + Language Allowance 🚀 RSU’s in a rapidly growing company 💻 Flexible working model 💪 An annual self-development budget 🩺 Health and dental allowance for you and your dependents 💝 Company-paid: Life Insurance, and an EAP program ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually 🏝️ A paid 6-week sabbatical leave after four years 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance 🚌 Transportation vouchers 🍕 Food (708 BRL per month) and meal (1,166 BRL per month) vouchers 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Matching Summary

Your mission is to help customers have an excellent experience with Wise mainly via phone, emails and chat contacts.

Salary

Base: 6,015 BRL per month; Bonus/Equity: RSU's; Benefits: Language Allowance, Health and dental allowance, Life Insurance, EAP program, Paid time off, Sabbatical leave, Parental leave, Transportation vouchers, Food vouchers, Meal vouchers, TotalPass access

Skills & Requirements

Must-have

  • Japanese language fluency (JLPT N2)
  • Portuguese language fluency
  • English language fluency
  • Customer support via phone, email, chat
  • Solution-oriented mindset

Nice-to-have

  • Creative and friendly approach
  • Go the extra mile for customers
  • Open to feedback and learning
  • Team player with respect

Key Requirements

  • Legally authorized to work in São Paulo, Brazil
  • JLPT N2 Japanese proficiency

Work Rights

Legally authorized to work

Tailored Resume

Cover Letter