Engineer / Senior Engineer - Service

KONE GmbH

Coimbatore, India
Customer satisfaction and relationship management
Equipment safety and performance accountability
Service repair sales and lead processing
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
  • Responsible for managing service operations, ensuring delivery according to contract requirements, KONE quality standards, and local regulations.
  • Focused on creating an innovative and collaborative working culture where employee engagement, sustainability, and ethical practices are integral.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.

Skills & Requirements

Must-have

  • Customer satisfaction and relationship management
  • Equipment safety and performance accountability
  • Service repair sales and lead processing
  • Service operations and contract delivery
  • Field operations cost control
  • Technician safety and performance management

Nice-to-have

  • Collaborative and innovative working culture
  • Employee engagement and information sharing
  • Sustainability and ethical business practices
  • Trust and respect among co-workers
  • Recognition of good performance

Key Requirements

  • Engineer or Senior Engineer level experience
  • Experience in service and maintenance operations
  • Sales and customer relationship management skills

Work Rights

Not specified

Tailored Resume

Cover Letter