Customer Solutions Redress Administrator

Scottish Widows (Lloyds)

Edinburgh, United Kingdom
Base: £26,200 - £27,530; bonus: annual performance...
Hybrid
Minimum 1 year customer service experience
Proficiency in microsoft excel and teams
Strong telephony communication skills
This role specializes in rectifying errors across various products to ensure customers are restored to their rightful financial positions

Job Summary

  • This role specializes in rectifying errors across various products to ensure customers are restored to their rightful financial positions.
  • The position offers a hybrid working pattern requiring at least two days per week in the Edinburgh Citymark Office.
  • Employees receive a generous pension contribution of up to 15% along with an annual performance-related bonus and share schemes.

Matching Summary

This role specializes in rectifying errors across various products to ensure customers are restored to their rightful financial positions.

Salary

Base: £26,200 - £27,530; Bonus: Annual performance-related bonus; Benefits: Up to 15% pension contribution, 22 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Minimum 1 year customer service experience
  • Proficiency in Microsoft Excel and Teams
  • Strong telephony communication skills

Nice-to-have

  • Knowledge of customer service systems
  • Awareness of financial products and business areas
  • Proactive problem-solving mindset

Key Requirements

  • 1 year minimum experience in customer service
  • 1 year minimum experience in telephony communications
  • Ability to manage time and priorities to meet targets

Work Rights

Not specified

Tailored Resume

Cover Letter