Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Exceptional client service
Team supervision
Operational support
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Lafayette Animal Hospital is seeking a Customer Service Lead to supervise and support their reception team while delivering exceptional client service. The ideal candidate will have experience in customer service and veterinary settings, with strong leadership and communication skills.
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Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
Key responsibilities include managing client communication, maintaining patient records, processing billing, and leading the reception team through recruitment, training, mentorship, and performance feedback.
Benefits include competitive pay up to $22 per hour, bonus opportunities, medical, dental, vision insurance, 401(k) with matching, paid time off, and employee pet discounts.
Matching Summary
Match Score: 75
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Lafayette Animal Hospital is seeking a Customer Service Lead to supervise and support their reception team while delivering exceptional client service. The ideal candidate will have experience in customer service and veterinary settings, with strong leadership and communication skills.
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Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling
Skills & Requirements
Must-have
Exceptional client service
Team supervision
Operational support
Maintain accurate electronic medical records
Process billing transactions
Recruit and train new reception team members
Provide mentorship and coaching
Nice-to-have
Bring positivity and accountability
Foster a culture of accountability
Team-oriented work environment
Leadership development
Key Requirements
High school diploma required
Minimum 3 years customer service experience
At least 1 year veterinary experience
1-2 years leadership or supervisory experience preferred