Assoc Tech Svc Desk

Unity of Roseburg

Fully remote
First line user support experience
Remote access tool proficiency
Hardware and software troubleshooting
The role involves guiding users through steps to restore functionality and troubleshooting connectivity issues using remote access tools

Job Summary

  • The role involves guiding users through steps to restore functionality and troubleshooting connectivity issues using remote access tools.
  • Success requires ensuring all tickets are managed to closure while keeping clients updated on status and progress.
  • The position demands compliance with security policies and contributes to the continuous improvement of the Service Desk knowledge base.

Matching Summary

The role involves guiding users through steps to restore functionality and troubleshooting connectivity issues using remote access tools.

Skills & Requirements

Must-have

  • First line user support experience
  • Remote access tool proficiency
  • Hardware and software troubleshooting
  • Ticket management and closure
  • Service level agreement adherence

Nice-to-have

  • Continuous improvement mindset
  • Strong communication skills
  • Collaborative team player
  • Adaptability to special projects

Key Requirements

  • High School diploma or GED required
  • Less than 1 year of experience
  • US job seeker eligibility implied by EEO text

Work Rights

Not specified

Tailored Resume

Cover Letter