Manager Garanties Et Après-ventes H/f

Sensus Xylem Inc

Nanterre, France
Not specified
4 years minimum experience in similar role
Supervision of warranty and after-sales teams
Knowledge of electromechanical product standards
Xylem is seeking a Manager of Guarantees and After-Sales Services in Nanterre, France, to oversee the management and improvement of warranty processes and after-sales services. The ideal candidate will have a technical background, at least four years of experience in a similar role, and a strong focus on customer satisfaction and problem resolution

Job Summary

  • The role involves supervising teams responsible for warranty management and after-sales services at the Nanterre headquarters.
  • Candidates must ensure compliance with segment policies while developing a network of service partners to enhance profitability.
  • The position requires analyzing customer feedback to identify trends and proposing corrective actions to improve products and services.

Matching Summary

Match Score: 85

Xylem is seeking a Manager of Guarantees and After-Sales Services in Nanterre, France, to oversee the management and improvement of warranty processes and after-sales services. The ideal candidate will have a technical background, at least four years of experience in a similar role, and a strong focus on customer satisfaction and problem resolution.

Skills & Requirements

Must-have

  • 4 years minimum experience in similar role
  • Supervision of warranty and after-sales teams
  • Knowledge of electromechanical product standards
  • Fluent English communication skills
  • Proficiency with ERP systems and Excel

Nice-to-have

  • Strong problem-solving orientation
  • Process improvement mindset
  • Partner network development experience
  • Customer satisfaction focus
  • Cross-departmental collaboration skills

Key Requirements

  • Engineering or university degree required
  • Minimum 4 years of leadership experience
  • Deep knowledge of warranty processes and regulations
  • English proficiency level B2 or higher
  • Basic knowledge of IP grade and CE declaration norms

Work Rights

Not specified

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