Field Service Engineer-shandong-lcms

Agilent Technologies UK

Shandong, China
Fully remote
High-end lcms product support
Customer problem resolution
User satisfaction and relationship management
Responsible for on-site installation, operation training, maintenance, and repair of high-end LCMS products, including related hardware and software

Job Summary

  • Responsible for on-site installation, operation training, maintenance, and repair of high-end LCMS products, including related hardware and software.
  • Timely resolve customer issues to ensure user satisfaction and maintain good customer relationships.
  • Collaborate with colleagues from other departments to complete various after-sales service and support projects for customers.

Matching Summary

Responsible for on-site installation, operation training, maintenance, and repair of high-end LCMS products, including related hardware and software.

Skills & Requirements

Must-have

  • High-end LCMS product support
  • Customer problem resolution
  • User satisfaction and relationship management
  • Collaboration with other departments
  • High frequency business travel

Nice-to-have

  • Technical research aptitude
  • Strong hands-on ability
  • Interest in after-sales service

Key Requirements

  • Bachelor's degree or above in Chemistry, Pharmacy, Food Science, Biology, Electrical Engineering, or related fields
  • 3+ years of LC or LCMS operation experience
  • 1+ year of after-sales service experience with related products
  • Excellent oral expression and communication skills
  • Good English reading and writing skills
  • Ability to adapt to high frequency travel

Work Rights

Not specified

Tailored Resume

Cover Letter