In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai
PwC
Mumbai, India
Contact center transformation
Chatbots / voicebots
Ai-led contact center solutions
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are not only sold effectively but are also implementable and scalable.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Matching Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Contact Center Transformation
Chatbots / Voicebots
AI-led contact center solutions
Agentic Contact Center Delivery
Speech Analytics
Real-time Agent Assist
Nice-to-have
Process Mining
Intelligent Process Automation
Robotic Process Automation
Digital Workflow Solutions
Leveraging advanced technologies
Key Requirements
10-15 years of experience
Proven client stakeholder management
Strong understanding of project delivery models
Hands-on expertise in Chatbots & Voicebots
Experience with leading platforms like Kore.ai, Uniphore