KONE is a global leader providing elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization
Job Summary
KONE is a global leader providing elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization.
The Inbound Customer Service Agent will be the voice of KONE, taking care of customers by receiving and managing queries, complaints, and master data changes.
Benefits include a competitive salary, flexible work schedule, opportunities to learn and grow, matching 401K, comprehensive health and wellness plans, paid holidays and paid time off.
Matching Summary
KONE is a global leader providing elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization.
Salary
Base: $57,200 – $75,000; Bonus/Equity: 5% Target Incentive; Benefits: Comprehensive health and wellness plans, Matching 401K, Paid holidays and PTO
Skills & Requirements
Must-have
Receive and manage customer queries
Own cases from receipt to resolution
Update customer contact data
Speak clearly and understandably on telephone
Enter information while talking on telephone
Nice-to-have
Collaborative, creative and supportive work environment
Passionate about safety, quality and innovation
Value your authentic self
Sustainability is an integral part of our culture
Key Requirements
3+ years related experience
High school diploma or GED
Proficient spelling, communications, and data entry skills