Complaints And Disputes Officer, Italy

AIG

Italy
In-office (primarily)
Dispute resolution experience
Italian and english communication
Regulatory compliance italy
AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes effectively within the insurance sector. The role emphasizes strong technical skills, regulatory compliance, and excellent communication, with a focus on continuous improvement and customer relations

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG is seeking a Complaints and Disputes Officer in Italy to manage and resolve disputes effectively within the insurance sector. The role emphasizes strong technical skills, regulatory compliance, and excellent communication, with a focus on continuous improvement and customer relations.

Skills & Requirements

Must-have

  • Dispute resolution experience
  • Italian and English communication
  • Regulatory compliance Italy
  • Root cause analysis
  • Process improvement identification

Nice-to-have

  • Customer relationship building
  • Service excellence drive
  • Risk-aware prioritization
  • Collaborative work environment

Key Requirements

  • Strong dispute resolution experience
  • Industry experience preferably within insurance
  • Understanding of AIG products
  • Working understanding of Italian complaint handling regulations
  • Ability to work unsupervised and under tight deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter