Apple is seeking a WW Sales Strategy & Programs Manager for its Retail Customer Care Optimization team, responsible for managing global sales programs across various customer-facing channels. The ideal candidate should have extensive program management experience, particularly in contact center environments, and a passion for enhancing customer experiences
Job Summary
The role involves managing WW sales programs spanning Retail Contact Center, Apple Online Store, and Retail Stores to deliver a magical digital experience.
You will lead contact center teams in prioritizing needs for capital projects and provide sign-off on final designs on behalf of RCC.
The position requires ensuring the customer experience is maintained in a globally consistent and scalable manner across multiple time zones.
Matching Summary
Match Score: 85
Apple is seeking a WW Sales Strategy & Programs Manager for its Retail Customer Care Optimization team, responsible for managing global sales programs across various customer-facing channels. The ideal candidate should have extensive program management experience, particularly in contact center environments, and a passion for enhancing customer experiences.