The Service Delivery Manager role involves managing and supporting service delivery to clients within the Fund Services business unit, focusing on technical support and system user assistance
Job Summary
The Service Delivery Manager role involves managing and supporting service delivery to clients within the Fund Services business unit, focusing on technical support and system user assistance.
Key responsibilities include report analysis, managing client requests, providing first-line support for operational and system queries, and investigating/resolving client issues efficiently.
The role also entails supporting client onboarding, implementing efficiencies through automation, and delivering high standards of service quality in accordance with agreed Service Level Agreements.
Matching Summary
The Service Delivery Manager role involves managing and supporting service delivery to clients within the Fund Services business unit, focusing on technical support and system user assistance.
Skills & Requirements
Must-have
Report Analysis and Data Presentation
Client Request Management and Resolution
First Line Client Support (Operational & System)
Process Analysis, Documentation, and Implementation
Client Onboarding and Migration Support
Service Level Agreement (SLA) Compliance
Nice-to-have
Positive Disrupter and Big Idea Implementation
Strong Operational Relationship Development
Client Guidance and Training Provision
Key Requirements
Minimum 4 years work experience in this sector
Knowledge of applicable LISP and CIS legislative environment
Proficiency in Excel, SQL, and reporting tools (e.g., Power BI, Tableau)
Strong business acumen with excellent numeracy
Strong technical knowledge of Apex’s Fund Admin functions
Specific knowledge of Oracle Flexcube and TCube administration system