Customer Support Manager

HUB24

**
5+ years leading customer facing teams
Multi-channel call centre experience
Helpdesk ticketing systems proficiency
** HUB24 is seeking a Customer Support Manager to lead a high-performing customer service team, ensuring the delivery of top-notch customer experiences. The ideal candidate will have over five years of experience in customer-facing roles and a strong background in team leadership and operational excellence. **

Job Summary

  • The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team.
  • HUB24 empowers employees to bring their ideas and creativity to work without getting bogged down in bureaucracy.
  • The position acts as the escalation point for complex or high-risk customer issues and ensures SLAs are met.

Matching Summary

Match Score: 75

** HUB24 is seeking a Customer Support Manager to lead a high-performing customer service team, ensuring the delivery of top-notch customer experiences. The ideal candidate will have over five years of experience in customer-facing roles and a strong background in team leadership and operational excellence. **

Skills & Requirements

Must-have

  • 5+ years leading customer facing teams
  • Multi-channel call centre experience
  • Helpdesk ticketing systems proficiency

Nice-to-have

  • Strong stakeholder management capabilities
  • Fast-paced environment adaptability
  • Continuous improvement mindset

Key Requirements

  • 5+ years leadership experience
  • Experience with multi-channel call centres
  • Knowledge of helpdesk ticketing systems

Work Rights

Not specified

Tailored Resume

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