Support Specialist

Scale

Mexico City, Mexico
Not specified; not specified; compyny equipment pr...
On-site
High-volume customer support experience
Remote work autonomy and self-management
Zendesk or equivalent ticketing systems
This role begins at Tier 0 where agents ramp up to Tier 1 readiness over their first few weeks

Job Summary

  • This role begins at Tier 0 where agents ramp up to Tier 1 readiness over their first few weeks.
  • The company mission is to develop reliable AI systems for the world's most important decisions using high-quality data.
  • This is an independent contractor role with a six-month term that may lead to full-time employment based on performance.

Matching Summary

This role begins at Tier 0 where agents ramp up to Tier 1 readiness over their first few weeks.

Salary

Not specified; Not specified; Company equipment provided

Skills & Requirements

Must-have

  • High-volume customer support experience
  • Remote work autonomy and self-management
  • Zendesk or equivalent ticketing systems
  • Strong written and verbal English skills
  • Slack and Google Workspace familiarity

Nice-to-have

  • Experience with platform support
  • Ability to navigate ambiguity in fast-paced environments
  • Cross-functional collaboration skills
  • Proactive workflow improvement mindset

Key Requirements

  • Prior experience in high-volume customer support
  • Demonstrated ability to manage work independently
  • Strong English communication proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter