Cloud It Analyst, Senior

Epicor Software Corporation

Bracknell, , United Kingdom
Hybrid
Windows-based microsoft azure environments
Troubleshooting multi-tier application environments
Active directory and identity-integrated applications
Epicor Software Corporation is seeking a Senior Cloud IT Analyst for a hybrid role based in Bracknell or Peterborough, UK. The ideal candidate will have strong technical expertise in cloud and systems support, particularly in Microsoft Azure, and will be adept at troubleshooting complex issues while communicating effectively with non-technical users

Job Summary

  • We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues.
  • This position offers hybrid support for both local and remote team members based in our Bracknell or Peterborough office.
  • Epicor provides comprehensive health and wellness benefits, internal mobility opportunities, career development programs, and fosters an inclusive global workplace.

Matching Summary

Match Score: 85

Epicor Software Corporation is seeking a Senior Cloud IT Analyst for a hybrid role based in Bracknell or Peterborough, UK. The ideal candidate will have strong technical expertise in cloud and systems support, particularly in Microsoft Azure, and will be adept at troubleshooting complex issues while communicating effectively with non-technical users.

Skills & Requirements

Must-have

  • Windows-based Microsoft Azure environments
  • Troubleshooting multi-tier application environments
  • Active Directory and identity-integrated applications
  • Azure monitoring tools like Log Analytics
  • Scripting and automation with PowerShell or Terraform
  • SQL querying and performance analysis
  • Customer-facing technical support

Nice-to-have

  • Experience with AWS or similar cloud platforms
  • Strong collaboration and influencing skills
  • Proactive mindset and sound judgment
  • Experience leveraging AI-assisted troubleshooting tools
  • Ability to translate technical issues for non-technical users
  • Incident response and MTTR reduction
  • Performance tuning and capacity planning

Key Requirements

  • 5+ years relevant IT experience
  • 2+ years supporting cloud-hosted production environments
  • Bachelor’s degree in Information Technology or equivalent practical experience

Work Rights

Not specified

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