The City of Olathe is seeking a Billing & Support Specialist whose primary focus is to answer resident inquiries by phone in a high call volume environment
Job Summary
The City of Olathe is seeking a Billing & Support Specialist whose primary focus is to answer resident inquiries by phone in a high call volume environment.
This role provides assistance with a variety of billing questions and support issues, requiring strong communication skills, attention to detail, and the ability to remain calm, efficient, and professional.
At the City of Olathe, we offer a fulfilling career with opportunities for growth, excellent benefits, and a supportive community.
Matching Summary
The City of Olathe is seeking a Billing & Support Specialist whose primary focus is to answer resident inquiries by phone in a high call volume environment.
Skills & Requirements
Must-have
High call volume environment
Customer service role
Billing inquiries
Attention to detail
Professionalism under pressure
Nice-to-have
Active listening skills
Problem-solving skills
Process improvement recommendations
Positive impact on quality of life
Key Requirements
Three or more years of customer service experience