ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD.
Singapore
Not specified; not specified; competitive remunera...
Not specified (assumed to be hybrid based on industry trends)
Level 1 technical support experience
Incident management and sla tracking
Itil best practices execution
ST Engineering Cloud and Data Centre Solutions is seeking a Service Desk Engineer to provide technical support and customer service for their cloud systems. The ideal candidate will have strong communication skills, a proactive mindset, and familiarity with cloud platforms, contributing to a collaborative and innovative work environment
Job Summary
You will provide top-notch technical assistance and customer service to clients while resolving enquiries and troubleshooting issues for cloud systems.
The role involves standardizing guidance and processes to continuously improve incident management, escalation, and system monitoring within the organization.
You will work with cutting-edge technology in a safe space where diverse perspectives are valued and everyone's unique contributions are celebrated.
Matching Summary
Match Score: 85
ST Engineering Cloud and Data Centre Solutions is seeking a Service Desk Engineer to provide technical support and customer service for their cloud systems. The ideal candidate will have strong communication skills, a proactive mindset, and familiarity with cloud platforms, contributing to a collaborative and innovative work environment.
Salary
Not specified; Not specified; Competitive remuneration and comprehensive benefits
Skills & Requirements
Must-have
Level 1 technical support experience
Incident management and SLA tracking
ITIL best practices execution
Cloud infrastructure troubleshooting
Strong verbal and written communication
Nice-to-have
AWS or Microsoft product familiarity
Proactive problem-solving mindset
Customer-centric approach in high pressure
Collaborative team environment skills
Key Requirements
Familiarity with cloud platforms like AWS or Microsoft products
Experience in laptop engineering (preferred)
Service-oriented personnel capable of handling high-pressure situations