Senior Director, Customer Care

Regal Rexnord

Milwaukee, Wisconsin, US
Not specified; not specified; medical, dental, vis...
Hybrid
10+ years leadership experience
Customer care/service management
Voc strategy and implementation
The Senior Director will oversee all aspects of Power Efficiency Solutions customer care for a $1.7 billion revenue segment

Job Summary

  • The Senior Director will oversee all aspects of Power Efficiency Solutions customer care for a $1.7 billion revenue segment.
  • This role requires defining and measuring key customer KPIs while leveraging Voice of Customer insights to create a differentiated service model.
  • Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Matching Summary

The Senior Director will oversee all aspects of Power Efficiency Solutions customer care for a $1.7 billion revenue segment.

Salary

Not specified; Not specified; Medical, Dental, Vision, 401k matching, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • 10+ years leadership experience
  • Customer Care/Service management
  • VOC strategy and implementation
  • Salesforce and Oracle ERP tools
  • Global team management

Nice-to-have

  • Bachelor's degree preferred
  • 80/20 principles application
  • Continuous improvement culture
  • Strategic vision translation

Key Requirements

  • 10+ years leadership experience
  • Prior Customer Care leadership at multinational organization
  • Eligible to work in US without sponsorship

Work Rights

Must be eligible to work in US without sponsorship

Tailored Resume

Cover Letter