The role involves defining technical strategies to build and scale strategic CRM and helpdesk integrations for a global customer communications platform
Job Summary
The role involves defining technical strategies to build and scale strategic CRM and helpdesk integrations for a global customer communications platform.
You will enable Aircall's AI Voice Agent to retrieve and push data across external systems through MCP-based connectivity while managing public API platforms.
The position requires collaborating closely with product managers and cross-functional stakeholders to translate business needs into reliable, secure technical execution.
Matching Summary
The role involves defining technical strategies to build and scale strategic CRM and helpdesk integrations for a global customer communications platform.
Skills & Requirements
Must-have
Software Engineering Management experience
CRM and Helpdesk Integration expertise
API and Webhook Platform management
AI Agent connectivity strategies
Technical partnership liaison skills
Nice-to-have
Experience with HubSpot or Zendesk
MCP-based connectivity knowledge
Fast-moving startup environment fit
Customer-obsessed mindset
Data-driven decision making
Key Requirements
Proven track record in software engineering leadership
Deep understanding of third-party API ecosystems
Ability to manage technical relationships with partners