Service Advisor

Mesquite Kia

Mesquite, TX, United States
On-site
Initiating automotive services
Customer communication
Vehicle inspection understanding
Mesquite Kia is seeking a Service Advisor to facilitate communication between customers and technicians, ensuring efficient automotive service and repair processes. The ideal candidate should possess customer service skills, basic automotive knowledge, and preferably prior experience as a Service Advisor or automotive technician

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Mesquite Kia is seeking a Service Advisor to facilitate communication between customers and technicians, ensuring efficient automotive service and repair processes. The ideal candidate should possess customer service skills, basic automotive knowledge, and preferably prior experience as a Service Advisor or automotive technician.

Skills & Requirements

Must-have

  • initiating automotive services
  • customer communication
  • vehicle inspection understanding
  • warranty administration

Nice-to-have

  • earning customers for life
  • team player
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience, preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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