$64,000.00-$161,000.00; not specified; not specifi...
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Liaison between customer and technician
Develop repair estimates
Maintain customer records
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Montclair Acura is seeking an Automotive Service Advisor to facilitate customer service and communication between customers and technicians. The ideal candidate will have service advisor experience, a basic understanding of automotive mechanics, and a commitment to exemplary customer service.
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Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Keeping customer informed of service specials, completion times and service expenses.
Matching Summary
Match Score: 75
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Montclair Acura is seeking an Automotive Service Advisor to facilitate customer service and communication between customers and technicians. The ideal candidate will have service advisor experience, a basic understanding of automotive mechanics, and a commitment to exemplary customer service.
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Salary
$64,000.00-$161,000.00; Not specified; Not specified
Skills & Requirements
Must-have
liaison between customer and technician
develop repair estimates
maintain customer records
administer manufacturer warranty
Nice-to-have
team player focused on customer service
earning customers for life
Key Requirements
Previous Service Advisor experience preferred
Prior automotive technician experience a plus
Basic mechanical understanding of an automobile
Acceptable driving record and valid driver's license