This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
The combination this role asks for is someone technically confident to build and ship, with the programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness without being overwhelmed by volume or operational fragmentation as Remote grows.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Build and maintain AI agents
Hands-on experience with n8n Make Zapier
Design and work with APIs webhooks MCP
Strong programme management skills
Deploy AI capabilities responsibly
Nice-to-have
Experience working in remote-first environment
Fluent English writing and speaking
Ability to translate operational needs to technical constraints