Sr Business Process Analyst - Support Knowledge And Ai

Netcetera

Fully remote
Analyze knowledge trends
Process optimization initiatives
Knowledge management system integration
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Analyze knowledge trends
  • Process optimization initiatives
  • Knowledge management system integration
  • Process mapping and analysis
  • AI/ML frameworks
  • Data analysis using Tableau

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter