Customer Service Manager

Altra Industrial Motion Corp

Order-to-delivery execution leadership
Voc collection and pdca implementation
Bi tools for backlog analysis
The role acts as a strategic bridge between Sales and Operations to drive customer experience excellence and support the IPS China Growth Strategy

Job Summary

  • The role acts as a strategic bridge between Sales and Operations to drive customer experience excellence and support the IPS China Growth Strategy.
  • Candidates must actively collect Voice of Customer (VOC) data and utilize a PDCA mindset to close loops on internal action plans.
  • The position requires using BI tools to analyze backlog aging and visualizing operational deviations like OTD gaps to ensure sales commitments are met.

Matching Summary

The role acts as a strategic bridge between Sales and Operations to drive customer experience excellence and support the IPS China Growth Strategy.

Skills & Requirements

Must-have

  • Order-to-delivery execution leadership
  • VOC collection and PDCA implementation
  • BI tools for backlog analysis
  • OTD gap visualization and closure
  • Cross-functional bridge between Sales and Operations

Nice-to-have

  • Sense of urgency in problem solving
  • Structured improvement plan development
  • PSP/CI tools proficiency
  • Strong communication with customer teams

Key Requirements

  • Experience leading order-to-delivery execution
  • Proficiency with BI tools for data analysis
  • Knowledge of PSP/CI improvement methodologies

Work Rights

Not specified

Tailored Resume

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