Travel & Expenses Customer Support Analyst (spanish Speaker)

Airbus

Coimbra, Portugal
Hybrid
Spanish language fluency
English language fluency
Customer support experience
Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers

Job Summary

  • Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.
  • Build sustainable relationships and trust with Airbus travelers through open and interactive communication, providing accurate information based on policies, tax laws, and tool usage.
  • Offers diverse career opportunities, a hybrid working model, a modern office, and an intense onboarding experience.

Matching Summary

Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.

Skills & Requirements

Must-have

  • Spanish language fluency
  • English language fluency
  • Customer support experience
  • Handling phone calls and emails
  • Using expense reporting tools

Nice-to-have

  • Proactive and takes initiative
  • Adaptable to different characters
  • Strong self-control
  • Promotes best practices
  • Awareness of compliance risks

Key Requirements

  • 1+ year of work experience
  • Fluency in English and Spanish
  • Strong phone contact handling skills
  • Active listening skills

Work Rights

Not specified

Tailored Resume

Cover Letter