Base: $20.84 - $29.79phly; bonus/equity: not speci...
Fully remote
1-3 years customer service experience
Excellent interpersonal and communication skills
Ability to handle confidential information
The Patient Family Relations Representative serves as the first impression of the office by answering high volumes of calls and welcoming patients
Job Summary
The Patient Family Relations Representative serves as the first impression of the office by answering high volumes of calls and welcoming patients.
This role involves triaging patient and family concerns to specialists while managing intakes and updates within the PFR database.
Mass General Brigham offers competitive base pay ranging from $20.84 to $29.79 per hour along with comprehensive benefits and career advancement opportunities.
Matching Summary
The Patient Family Relations Representative serves as the first impression of the office by answering high volumes of calls and welcoming patients.
Salary
Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses
Skills & Requirements
Must-have
1-3 years customer service experience
Excellent interpersonal and communication skills
Ability to handle confidential information
Proficiency in Microsoft Suite and data tracking
Strong organizational and multitasking abilities
Nice-to-have
Compassionate and supportive demeanor
Flexibility in change management environments
Commitment to diversity, equity, and inclusion initiatives