Senior Production Support Analyst

AvePoint

Mandaluyong City, Philippines
On-site
5+ years production support experience
Sharepoint online support expertise
Azure devops proficiency required
The role involves supporting critical banking applications like MAS and BoardLib which are integrated with core bank systems

Job Summary

  • The role involves supporting critical banking applications like MAS and BoardLib which are integrated with core bank systems.
  • Candidates must be available to work shifting schedules including dayshift and midshift to support global users outside Manila hours.
  • This is a client-facing position requiring on-site presence at the client's office in Mandaluyong City three times a week.

Matching Summary

The role involves supporting critical banking applications like MAS and BoardLib which are integrated with core bank systems.

Skills & Requirements

Must-have

  • 5+ years production support experience
  • SharePoint Online support expertise
  • Azure DevOps proficiency required
  • SQL and PL/SQL knowledge
  • Datadog or cloud monitoring tools
  • Agile Scrum or Kanban methodology

Nice-to-have

  • Secure Coding certification preferred
  • Scrum or DevOps certification bonus
  • Experience with VIP stakeholder communication
  • Process improvement and automation skills
  • Cross-cultural executive interaction comfort

Key Requirements

  • Bachelor of Science in IT or Engineering degree
  • Minimum 5 years of relevant production support experience
  • Strong English oral and written communication skills
  • Ability to work in teams of five or more members

Work Rights

Not specified

Tailored Resume

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